In a crisis situation everything moves fast, exponentially fast. The challenge is to get your message out early, factually and believably to your employees, shareholders and stakeholders – in part, to shut down and better manage the rumour mill fed by social media. How does respect fare in this hothouse environment? It can be lost [...]

Aretha Franklin had the right idea a half century ago. She spelled the word in song, and amplified its meaning through the acronym TCB. Generations of her fans wondered what that meant. Well, TCB meant a lot to Aretha Franklin in song and in life. And it should mean as much to us as it [...]