Respect Matters

Respect Matters2022-06-24T21:59:05+00:00
3006, 2021

An Important, Recent Study on the Importance of Respect on Customer Satisfaction (Queen’s University, Kingston)

By |June 30th, 2021|Categories: Thought Leadership|0 Comments

A ground-breaking research paper by Professor Laurence Ashworth of the Smith School of Business, Queen’s University, and Professor Maureen A. Bourassa of the Edwards School of Business, University of Saskatchewan addresses the question: Do consumer inferences of respect (disrespect) contribute [...]

1504, 2021


By |April 15th, 2021|Categories: Thought Leadership|0 Comments

Aretha Franklin had the right idea a half century ago. She spelled the word in song, and amplified its meaning through the acronym TCB. Generations of her fans wondered what that meant. Well, TCB meant a lot to Aretha Franklin [...]

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